About Us

Soraveux is a Malaysia-based online retailer specializing in ceramic dinnerware and tableware, including bowls, plates, ladles, and serving platters. We operate with a clear focus on product quality, secure fulfillment, and transparent customer service, ensuring customers can shop with confidence and clarity.

Who We Are

Soraveux was established to serve customers seeking functional, elegant, and durable ceramic dinnerware for everyday use and special occasions. Our collections are carefully curated to balance aesthetic appeal, durability, and practical usability, making them suitable for modern households.

We operate as an online-only retail business, fulfilling orders domestically within Malaysia. All products offered on our website are accurately represented with clear descriptions, pricing, and availability to ensure customers receive exactly what they expect.

Our Business Model

Soraveux sells products directly to customers through our official website at https://soraveux.com

  • All orders are processed online
  • Payments are securely handled through trusted payment providers
  • Orders are packed with care and shipped from within Malaysia
  • Customer support is handled directly by the Soraveux team

We do not operate through third-party marketplaces, resellers, or drop-shipping networks. All customer interactions, order handling, and after-sales support are managed internally.

Product Quality & Handling

Our ceramic dinnerware is selected for quality craftsmanship and long-term usability. Given the fragile nature of ceramic products, every order is carefully packed using multiple layers of protective materials, including bubble wrap and reinforced packaging, before dispatch.

Product images and descriptions on our website reflect the actual items sold. We do not use misleading claims, exaggerated guarantees, or inaccurate specifications.

Commitment to Transparency & Customer Trust

Soraveux is committed to maintaining transparency across all aspects of our business, including:

  • Clear pricing and availability
  • Easily accessible Shipping, Return & Refund, and Privacy policies
  • Visible business contact information
  • Responsive and accountable customer support

We encourage customers to review our policies before purchase so they can make informed decisions with confidence.

Customer Support & Communication

We value open communication and take customer inquiries seriously. Our dedicated support team is available to assist with:

  • Order inquiries
  • Product information
  • Shipping and delivery questions
  • Returns, refunds, or replacement requests

We aim to respond to all customer messages within 1 business day during operating hours.

How to Contact Us

Customers can reach Soraveux through the following official channels:

Store Name: Soraveux
Email: info@soraveux.com

Business Address:
37, Jalan 1/116B
Kuchai Entrepreneurs Park
58200 Kuala Lumpur
Wilayah Persekutuan Kuala Lumpur
Malaysia

Customer Support Hours:
Monday to Friday, 10:00 AM – 7:00 PM (GMT +8)

Contact Form:
https://soraveux.com/pages/contact

Our Commitment

Soraveux is built on trust, accountability, and long-term customer relationships. We continuously review our operations, policies, and customer feedback to improve our service and ensure compliance with platform standards and consumer expectations.

Thank you for choosing Soraveux as your trusted destination for ceramic dinnerware