Frequently Asked Questions
FAQs
Where is Soraveux based?
Soraveux is a registered online retail business operating from Kuala Lumpur, Malaysia. We serve customers locally within Malaysia and focus on providing reliable service, transparent policies, and a secure shopping experience.
Which countries do you ship to?
At this time, Soraveux ships within Malaysia only. We do not currently offer international shipping, but this may change in the future. Any updates will be reflected on our Shipping Policy page.
How long does delivery take?
Orders are typically delivered within 3 to 9 business days, which includes handling time of 1 to 3 business days and transit time of 2 to 6 business days. Delivery timelines may vary depending on location and courier conditions.
Do you offer free shipping?
Yes. Soraveux offers free shipping on all orders within Malaysia. There are no minimum purchase requirements or additional shipping charges at checkout.
What payment methods do you accept?
We currently accept PayPal as the payment method for all purchases. All transactions are securely processed through PayPal and must be fully paid at the time of checkout.
In which currency are prices charged?
All prices and transactions on the Soraveux website are processed in Malaysian Ringgit (MYR). If you pay using a different currency through PayPal, your bank or payment provider may apply exchange rates or additional fees.
What is your return and refund policy?
We accept returns and exchanges for eligible items within 30 days of delivery, provided the items are unused and in their original condition. Approved returns qualify for free return shipping, and refunds are processed within 16 business days after inspection.
Are refunds issued to the original payment method?
Yes. All approved refunds are issued to the original payment method used during checkout. You will receive a confirmation email once your refund has been successfully processed.
How do you protect my personal and payment information?
We use SSL encryption to protect all payment and personal information transmitted through our website. Customer data is handled responsibly and used only for legitimate business purposes such as order fulfillment, customer support, and service improvement.
How can I contact customer support?
You may contact our customer support team by email or through the contact form on our website. We are available Monday to Friday, 10:00 AM to 7:00 PM (GMT +8), and we aim to respond to all inquiries within 1 business day.